Terms and Conditions for Using the 11pkr Platform

1Acceptance of Terms

By accessing the 11pkr website, registering an account or using any part of the platform — whether that's placing a sports bet, playing a live casino game, making a deposit or requesting a withdrawal — you confirm that you have read, understood and agreed to these Terms and Conditions in full.

These terms form the entire agreement between you and 11pkr regarding your use of the platform. If you do not agree to any part of these terms, you should not use the platform. Continued use of 11pkr after any update to these terms constitutes acceptance of the updated version.

2Account Eligibility

To register and use 11pkr, you must meet the following eligibility requirements:

• You must be at least 18 years of age at the time of registration. 11pkr is strictly an adult platform and is not intended for or available to minors under any circumstances.
• You must be a natural person — company or institutional accounts are not permitted.
• You must not already hold an active or previously closed 11pkr account. Only one account per person is allowed.
• You must have the legal capacity to enter into binding agreements under the laws applicable to you.
• You must not be acting as an agent, representative or proxy for a third party when registering or using the account.

3Registration & Account Management

When you register on 11pkr, you agree to provide accurate, current and complete information. This includes your full name, date of birth, contact number and any payment details you add to the account. Providing false or misleading information during registration is grounds for immediate account closure.

You are responsible for keeping your account information up to date. If your registered mobile number, email address or payment account details change, you should update them in your account settings promptly. 11pkr is not liable for failed communications or payment issues resulting from outdated account information.

• One account per person — duplicate accounts will be closed and balances may be withheld pending investigation.
• You must not allow any other person to access or use your 11pkr account.
• Your account login credentials are personal — do not share them with anyone.
• 11pkr may request additional documentation for identity verification at any time, particularly before processing larger withdrawals or if unusual account activity is detected.

4Deposits

11pkr accepts deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer and card. All deposits must be made from a payment account that belongs to you and is registered in your name. Third-party deposits — where someone else funds your 11pkr account — are not permitted.

Deposit minimum and maximum amounts vary by payment method and are displayed in the deposit section of your account before you proceed. Deposits are credited to your 11pkr balance once the transaction has been confirmed by the relevant payment network.

• All deposits are in PKR — no currency conversion applies on the 11pkr side.
• 11pkr does not charge processing fees on deposits, though your payment provider may apply their own charges depending on your account type.
• If a deposit fails to credit to your account after a confirmed transaction, contact 11pkr support with your transaction reference number for resolution.
• Deposits made in error cannot always be reversed — contact support as quickly as possible if you believe a deposit was made by mistake.

5Withdrawals

Withdrawals from your 11pkr balance are processed in PKR to your verified payment destination — JazzCash wallet, Easypaisa account, Raast-linked bank account or standard bank transfer. The destination account must belong to you and be registered under the same name as your 11pkr account.

Minimum and maximum withdrawal amounts per transaction vary by method and are displayed in the withdrawal section when you select a payout option. Processing times are approximate and depend on the method chosen:

• JazzCash and Easypaisa: Generally within a few hours during normal operating periods.
• Raast: Typically within hours via Pakistan's instant payment system.
• Bank Transfer: Usually 1 to 2 business days depending on your bank's processing schedule.

11pkr may withhold a withdrawal pending identity verification, particularly for first-time withdrawals or where account details have recently been changed. We may also request supporting documents where a withdrawal amount exceeds standard thresholds. This is a standard security and fraud prevention measure.

6Betting & Gaming Rules

All bets placed on 11pkr are binding once confirmed. A bet confirmation screen is shown before your stake is deducted — review this carefully before proceeding. Once a bet has been accepted and confirmed by the system, it cannot be amended or cancelled.

For sports betting:

• Results are based on the official outcome of the relevant match or event as determined by the governing body (for example, the Pakistan Cricket Board for domestic PSL matches, or the ICC for international matches).
• Live betting markets close at the point the bet is accepted — any changes in match status after bet acceptance do not affect the confirmed bet outcome.
• In the event of a match abandonment, void or postponement, the settlement rules applicable to the relevant market apply. These are detailed in the specific market rules shown alongside each bet type.
• 11pkr reserves the right to void bets that were placed under materially incorrect odds due to system errors or data feed issues.

For live casino:

• Game outcomes in live casino are determined by physical processes — cards dealt from a real shoe, a real roulette wheel, rolled dice. Results are final once the round settles.
• In the event of a technical interruption during a live game round, the outcome is settled based on the state of the game at the point the round can be verified. If verification is not possible, the affected bet may be voided and the stake returned.

For slot games and bingo, game outcomes are determined by the respective game provider's certified RNG (random number generator). 11pkr does not interfere with or influence game outcomes.

7Bonuses & Promotions

From time to time, 11pkr may offer bonuses, promotional credits, free bet offers or other incentives to registered users. Each promotion operates under its own specific terms, which are communicated at the time the offer is made and should be read carefully before accepting.

General bonus conditions that apply across all 11pkr promotions unless stated otherwise:

• Bonuses are available to eligible account holders only — eligibility criteria are specified per promotion.
• Each bonus offer may only be claimed once per account, per household or per device unless explicitly stated otherwise.
• Bonuses come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. The wagering multiplier and qualifying game types are specified in each offer's terms.
• Bonuses have an expiry period — funds not used within the stated timeframe will be removed from your account automatically.
• Opening multiple accounts or using any other method to claim a promotion more than once constitutes bonus abuse and may result in voiding of the bonus, cancellation of associated winnings and account review.
• 11pkr reserves the right to modify or withdraw any promotion at any time, with reasonable notice where possible.

8Prohibited Conduct

The following actions are prohibited on 11pkr and may result in immediate account suspension, balance forfeiture and permanent closure:

• Registering more than one account, or registering an account on behalf of another person.
• Providing false identity information during registration or verification.
• Using stolen, fraudulent or unauthorised payment methods to fund your account.
• Attempting to exploit software errors, data feed inaccuracies or pricing errors for financial gain.
• Using automated software, bots or any other non-human method to interact with the platform.
• Colluding with other players to manipulate game or bet outcomes.
• Using the platform for any form of money laundering or illegal financial activity.
• Attempting to reverse-engineer, hack or interfere with any part of the 11pkr platform.

9Account Security

You are solely responsible for the security of your 11pkr account credentials — your username, password and any two-factor authentication details. 11pkr staff will never ask you for your password by phone, message or email. Any communication asking for your full login credentials should be treated as suspicious and reported immediately.

• Use a strong, unique password for your 11pkr account — do not reuse passwords from other services.
• Do not share your login details with anyone, including family members or people assisting you with your account.
• If you believe your account has been accessed without your permission, contact 11pkr support immediately and change your password.
• 11pkr is not responsible for losses resulting from your credentials being compromised due to your own failure to keep them secure.
• All financial transactions on 11pkr are processed over SSL-encrypted connections. Ensure you are accessing the platform via the official 11pkr website URL.

10Responsible Gaming

11pkr is built as an entertainment platform for adults. We take responsible gaming seriously and provide tools to help you stay in control of your activity on the platform. These include deposit limits, session time reminders and self-exclusion options — all accessible through your account settings.

We encourage every 11pkr user to:

• Set a PKR budget before each gaming session and treat it as a hard limit.
• Never chase losses by increasing your stakes beyond what you originally planned to spend.
• Take regular breaks from gaming sessions — time awareness is important.
• Treat gaming as entertainment, not a source of income or a way to recover financial shortfalls.
• Use the deposit limit tools in account settings if you find it difficult to manage your spending independently.

If you are concerned about your gaming habits or those of someone you know, visit the Responsible Gaming page on 11pkr for full guidance on how to use the available tools and where to seek support.

11Account Suspension & Closure

11pkr reserves the right to suspend or permanently close any account at any time if we have reason to believe that:

• The account holder has breached these Terms and Conditions.
• The account is being used for fraudulent, illegal or abusive activity.
• The account holder is under 18 years of age.
• Accurate identity verification cannot be completed when requested.
• The account has been inactive for an extended period under our dormancy policy.

You may also close your account voluntarily at any time by contacting 11pkr support. Before closing, ensure any eligible balance has been withdrawn. Balances remaining on closed accounts at the time of voluntary closure can typically be returned to your registered payment method — contact support for the process.

12Limitation of Liability

11pkr provides the platform on an "as available" basis. While we aim to maintain continuous service availability, we do not guarantee that the platform will be uninterrupted, error-free or available at all times. Scheduled or emergency maintenance may cause temporary unavailability.

To the maximum extent permitted by applicable law, 11pkr is not liable for:

• Any loss of funds resulting from your failure to secure your account credentials.
• Technical failures or interruptions caused by factors outside our control, including network outages, device failures or third-party payment system downtime.
• Indirect, consequential or incidental losses arising from your use of the platform.
• Decisions made based on information displayed on the platform that is subsequently found to contain errors.

Nothing in these terms limits 11pkr's liability for fraud or any other liability that cannot be excluded under applicable law.

13Changes to These Terms

11pkr may update these Terms and Conditions from time to time to reflect changes in how the platform operates, changes in applicable legal requirements, or to clarify existing provisions. When material changes are made, we will update the "last updated" date at the top of this page.

We recommend reviewing these terms periodically. Continued use of 11pkr after any updated version of these terms has been published constitutes your acceptance of the revised terms. If you do not agree to updated terms, you should stop using the platform and close your account.

For questions about these terms, contact 11pkr support via the contact details available in your account. We'll respond to reasonable enquiries about how these terms apply to your specific situation.